Even when they're broken, they're easier than PCs. I love Apples.
However, I'm not wild about the Genius Bar in the Apple retail stores and I'm not the only one. Last night there was just one really slow person on and a lot of people waiting in line. At 7pm, the next available appointment was the following day. I already knew the computer just needed to be shipped back to Apple for repair because I'd spoken Phil at Applecare who had started a case file for me after I waited on hold for only a couple of minutes. Since I wasn't going to be around for DHL to pickup my computer, Phil suggested I take it to a retail location and have them ship it. It took a really long time for the "genius" in Clarendon, Virginia to take my information, print an invoice, and put my computer in a box.
Hopefully, I get the computer back before final exams next week.
